Customer Success Executive

Full time
Roatán
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For this position, we are looking for a self-motivated talent that has the eyes and feelings to understand the client and provide a quick response to their needs. This person needs to work passionately when interacting with existing customers, with courtesy and attention to provide state-of-art support to clients.

Responsabilities:

 Nurture relationships with existing clients.

 Provide outstanding attention to customers.

 Maintain close relationships with Pundi X Support Team.

 Create a FAQ repository with relevant information for customers.

 Perform on-site training and education for clients.

 Assist with the production of support materials.

 Translate and interpret when having foreigners visiting or when traveling

abroad.

Requirements:

 Advanced English fluency.

 Strong written and verbal communication skills.

 No restrictions for traveling.

 Attention to detail.

 Good organizational and time management skills.

 Knowledge of relevant support tools such as Zendesk is a plus.

 Familiar with Blockchain and Cryptocurrency technologies.

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