For this position, we are looking for a self-motivated talent that has the eyes and feelings to understand the client and provide a quick response to their needs. This person needs to work passionately when interacting with existing customers, with courtesy and attention to provide state-of-art support to clients.
Nurture relationships with existing clients.
Provide outstanding attention to customers.
Maintain close relationships with Pundi X Support Team.
Create a FAQ repository with relevant information for customers.
Perform on-site training and education for clients.
Assist with the production of support materials.
Translate and interpret when having foreigners visiting or when traveling
Advanced English fluency.
Strong written and verbal communication skills.
No restrictions for traveling.
Attention to detail.
Good organizational and time management skills.
Knowledge of relevant support tools such as Zendesk is a plus.
Familiar with Blockchain and Cryptocurrency technologies.