Hotel General Manager

Full time
Roatán
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** Responsibilities:**

  • Organizing meetings with hotel department heads to address changes to policies and assess progress
  • Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies and procedures
  • Training and developing hotel staff to achieve their career goals and become more successful in their roles
  • Identifying strategic goals for the hotel and communicating the importance of achieving those goals to staff
  • Helping resolve guest complaints and booking/billing issues
  • Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments while communicating to the appropriate channels regarding profitability and/or budget goals
  • Recruiting and hiring new hotel staff to fill vacant positions
  • Maintaining the hotel's physical properties and arranging for repairs, if necessary
  • Ensuring that the hotel meets all health, safety and security laws and regulations
  • Planning and implementing hotel marketing campaigns in coordination with the Marketing Department
  • Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings in coordination with the operating guidelines
  • Weekly and monthly reporting showing F&B revenues, profit/loss statements, occupancy statistics, guest loyalty and satisfaction to the Director of Operations of the managing company associated with Las Verandas
  • Any other reports and data reporting deemed necessary by their director supervisor and/or the Managing Company’s CEO

Job Requirements:

  • Willing to relocate to a Caribbean island
  • Minimum of 45 working hours on site
  • Bilingual
  • Proficient in speaking Spanish
  • 6 Years of experience in the restaurant/hospitality industry
  • Minimum of 5 Years of Leadership experience
  • A minimum of 3 years in one of the following departments: front desk/guest services, sales & marketing, operations, and/or housekeeping
  • Interpersonal skills and operational knowledge of how a hotel operates both on an Executive and guest facing level
  • The ability to fill in on in the Front of House in a variety of departments such as: Front Desk, Guest Services and/or Housekeeping
  • Maximizing financial performance while following budget guidelines set forth by the Executive Team

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