Customer Relations Advisor

Full time
Roatán
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Are you customer focused, have a passion for people, and like to have fun? Customer Relations Advisors are responsible for assisting current and potential residents at Camden communities across the country. They are strong minded individuals who help provide Living Excellence by responding to requests for leasing information, service requests, and any other community related questions. Our advisors have excellent communication skills, think outside of the box, go the extra mile, and have the ability to create connections and lasting impressions. They are experts in customer service who are able to understand and anticipate our customers’ needs to create exceptional experience.

Essential Functions

 Assist potential residents with detailed leasing information for Camden Communities nationwide,

including creating quotes and scheduling leasing appointments

 Showcase the value of the community features as they relate to the customers’ needs

 Assist current residents with requests for maintenance, emergency dispatch and other community related questions and issues

 Accurately capture resident and prospect information for communication and record keeping

 Ensure excellent customer relations by responding to requests by phone, email, SMS, and chat in a timely manner and always maintaining a customer focused attitude

 Escalate issues through the appropriate channels when necessary

 Use problem solving skills and best judgment to handle unpredictable situations as they arise

 Consistently meet all performance standards including schedule adherence, average handle time, productivity, and call quality

 Take an active role in ensuring the department goals and objectives are being met or exceeded

 The expectation is that 95% of your time will be spent taking calls on a defined schedule, with 5% devoted to training and ongoing education

 Will assist in other projects and activities as needed

Requirements

 Bachelor’s degree preferred

 Work from home, remote environment

 Experience in a customer related field required, experience in the multi-family industry or a contact center environment preferred

 Must have a customer focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction

 Ability to multi-task, take initiative and work effectively in a fast-paced environment

 Strong documentation, written, and verbal communication skills along with excellent typing skills required

 Proficiency in Microsoft Office Suite including Teams, Word, Excel & Outlook

 Must have the ability to multi-task on various technology platforms while engaged in conversation with customers

 Flexibility to work various shifts including nights, weekends, holidays, and overtime as required

 In the event of an internet or power outage, the employee must have the ability to relocate to complete their shift

 Bilingual (English/Spanish) a plus

 Ability to sit for extended periods of time

 Must have stable internet connection and be connected via ethernet cable at all times

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