Online Guest Concierge

Full time
Roatán
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The concierge is a key member of the hospitality team that will strive

to deliver best in class customer service. This position is incredibly important to the overall experience and is often the first and last person our customers interact with. Organization, the ability to multitask and impeccable service style will be key to your success.

Principal Duties and Responsibilities:

 Lead the execution of guest interactions leading up to and including their visits.

 Provide first class service and sales by inbound calls and emails.

 Assist with Member signs ups, cancellations and customer service.

 Log detailed notes on each interaction using our CRM system.

 Provide follow up and hospitality calls and emails to previous guests and customers.

 Interact with Members to provide account maintenance, answer questions and book reservations.

 Be the point person for booking group experiences

 Enter orders for our wholesale team into our system.

Requirements:

 Results oriented with a focus on service excellence.

 Attention to detail with a talent for multitasking.

 Creative and strategic thinker with the ability to identify new opportunities to grow the business.

 Highly motivate, pragmatic self-starter with a strong work ethic and uncompromising honesty and integrity.

 An effective communicator, team member and collaborator.

 Excellent written and oral communication, presentation, customer service, organizational and negotiation skills.

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